REMINDER The Hideaway Helpline for people who tested positive for COVID-19
Text or call to leave a voicemail between 8 am and 8 pm.
You will get a response the same day.
We have established a helpline for residents of Hideaway who newly tested positive for COVID-19 and have questions regarding isolation and close contacts. This is not a 24/7 hotline, it is a non-urgent helpline managed by our very own Hideaway volunteers.
Ours is a close-knit community with a large high risk senior population. The recent increase in cases has created anxiety over exposure. If you test positive, it may be a few days before NET Health contacts you. During this time, you may experience anxiety and doubt over doing right by the community in terms of helping to reduce the spread of the virus. You may not be sure about how long to isolate or who you should inform about your positive status. To this end, we have established a helpline staffed by Hideaway volunteers to bridge the time between getting a positive test result and being contacted by NET Health. All volunteers are trained on how to conduct calls while maintaining strict confidentiality.
When you, as a newly diagnosed COVID-19 positive person, leave a voicemail or text the helpline, a volunteer will call you and advise you according to the most recent CDC guidelines. They will also email you these instructions along with a script for you to use if you choose to call people you think are close contacts. NET Health will still connect with you for formal contact tracing and this helpline is in no way a substitute for that program.
As of right now, the major efforts have gone toward cancelling large group activities and thorough cleaning of common areas. I will be meeting with our GM again tomorrow to discuss action plans.
My hope is that when the coronavirus crisis has passed - there’s only one way I want to look back on this and say did we do everything we could to stem the tide? I hope that we’re so blessed that people will someday say, ‘Those measures were too draconian.’”
If necessary, I will call a speial meeting of our Board of Aldermen to discuss coronavirus issues and actions that should be taken. For now, please ask your friends to watch this website for information specific to Hideaway. Note, this is a “private” website and you will need to join in order to see messages.
Prayerfully serving Hideaway,
Mayor Ray Hutcheson